Privacy Policy
Effective date:
26th April 2026
Our details:
36-37 Hallstrom Place
Wetherill Park
NSW 2164
Tel: 1300 635 966
Greenspan is committed to protecting your privacy and providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs), which set out clear standards for how personal information must be collected, used, and managed.
This Privacy Policy explains how we handle your personal information, why we collect it, how it is used, and the steps we take to keep it secure. It also outlines your rights to access, update, or request removal of your information, and how to contact us if you have a question or concern.
1. Information We Collect
When you visit our website, our server may record certain technical information such as your domain name, IP address, browser type, and the pages you access. We do not automatically collect your email address.
We also collect personal information that you voluntarily provide, such as your name, phone number, and email address, when you complete a form, send an enquiry, or contact us.
We do not collect sensitive information about you as defined under the Privacy Act 1988 (Cth), including health, racial, religious, political, or other sensitive information. If you voluntarily provide such information, we will not retain it.
2. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve functionality and user experience
- Analyse site traffic and performance
We may use trusted third-party services (such as website analytics providers) that set their own cookies. You can control or disable cookies through your browser settings, though some site features may not work properly.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Send you relevant updates and marketing communications (you may opt out at any time)
- Improve our website, services, and customer support
- Support our sales and customer service operations, including through AI-assisted tools where AI-generated content is clearly identified as such and subject to staff review
We do not sell or rent your personal information.
4. Direct Marketing and Opt-Out
From time to time, we may contact you with promotional material relevant to our products and services.
If you no longer wish to receive these communications, you may opt out by:
- Clicking the “unsubscribe” link in our emails, or
- Contacting us
We will remove you from our list within five business days of receiving your request.
5. Disclosure of Information
We may disclose your personal information to:
- Trusted third-party service providers who assist us with essential business operations, such as IT services, marketing, and payment processing
- AI tool providers and platforms used in our sales, marketing, and customer service operations (see Section 10)
- Third-party providers whose services may be hosted outside Australia, where we have assessed that adequate data protection measures are in place
- Regulators, government bodies, or law enforcement where required or authorised by law
We do not share your personal information with advertising companies or with any third party that does not need it to support our business operations or your transaction.
6. Access and Correction
You have the right to access and correct personal information we hold about you. You may request access or corrections by:
We will respond within a reasonable timeframe.
7. Security
We take appropriate measures to protect your personal information against loss, misuse, or unauthorised access.
- When sensitive details (such as payment information) are transmitted, visitors are redirected to a secure server with encryption (HTTPS)
- Our physical facilities also include safeguards to prevent unauthorised access
Please note that while we take these precautions, no data transmission over the internet can be guaranteed as fully secure.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
We encourage you to review this policy periodically to stay informed of how we are protecting your information.
9. Complaints
If you feel that this website is not following its stated Privacy Policy, please contact us directly using the details above. We take all privacy concerns seriously and will investigate promptly.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Use of Artificial Intelligence
10.1 How We Use AI Tools
Greenspan uses commercially available artificial intelligence (AI) tools to support our sales, marketing, and customer service operations. These tools may process certain information you provide to us, including your name, contact details, and the content of enquiries you submit.
We use AI tools across the following types of functions:
- Customer relationship management and sales pipeline support
- Content generation and communication assistance
- Meeting transcription and summarisation
- Marketing and workflow automation
We use these tools to respond to enquiries more efficiently, manage our sales pipeline, personalise communications, and improve our services. We do not use AI to make fully automated decisions about you without human involvement.
10.2 What Information May Be Processed
Where your information is processed by AI tools, this may include:
- Your name and contact details
- The content of enquiries or messages you send us
- Information about your project or building requirements
We do not collect or record sensitive information about customers, including health, racial, religious, political, or other sensitive information as defined under the Privacy Act 1988 (Cth). If you happen to share such information with us, we will not retain it.
10.3 AI-Generated Notes
Where AI tools are used to summarise conversations or meetings, those summaries are clearly identified as AI-generated in our internal systems. They are linked to the source recording or conversation and are not treated as independently verified factual records.
If you are party to a meeting with our team where AI transcription is in use, you will be informed at the outset and given the opportunity to decline.
10.4 Overseas Processing
Some of the AI tools we use are operated by companies based outside Australia. When your information is processed by these tools, it may be stored on or transmitted to servers located overseas.
We only use AI tool providers who maintain data protection standards consistent with Australian privacy law, and where required we have entered into data processing agreements with those providers. This overseas processing is managed in accordance with Australian Privacy Principle 8.
10.5 Your Choices
If you would prefer that your personal information not be processed by AI tools as part of our sales or customer service activities, please contact us using the details at the top of this policy. We will accommodate this request where reasonably practicable.