Melwood provided and installed one of their MOD No. 19 Cabanas with some minor customisations.

The overall experience with Melwood was truly impressive. From the first day that I made contact with Jemma, and the many emails and telephone calls, she was truly superb. She made the entire pre-sales, post-sales, and installation process an absolute pleasure. For a process that could be fraught with challenges, problems, and frustration for the customer, she made it simple and effective, and she always seemed like ‘a safe pair of hands’. Nothing was too much to ask, she was always responsive, and she handled all my queries with no fuss. She is a real asset to their organisation.

In addition to Jemma, the dealings I had with Doug during our site inspection were also top-notch. He came to our property, marked out where the cabin would be placed, and offered great advice, guidance and some great ideas regarding the internal and external layout and the various options available to us. He was patient and extremely helpful. He left my wife and I feeling very secure in our final design, as well reinforcing the feeling that we had chosen the right company to build our holiday cabin.

And lastly, the installation team (led by Sam) that arrived onsite to build the cabin were an absolute pleasure to deal with. They were friendly, professional, and knew exactly what they were doing. We were extremely happy with the final product when they had left.

In summary, it is not often that one receives world-class service from an organisation, however, this is how my wife and I feel about the entire engagement with the Melwood team.

Thank you Melwood for a great customer experience.

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